Hexaware Careers 2024: Hiring Freshers Trainee (IMS) | Off-Campus Drive

Hexaware Off-Campus Drive 2024 is now active for the role of Infrastructure Management Support (IMS). Candidates with a graduation year of 2024 are eligible to apply. Check out all of the details for this mass off-campus freshers hiring at Hexaware technologies.

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Hexaware Off-Campus 2024 Hiring Details

Company name	Hexaware
Website	www.hexaware.com
Job Role	IMS (Trainee)
Work Location	Chennai, Pune, Mumbai and Noida
Job Type	Full Time
Experience	Freshers, New Grads
Qualification	BSc (CS/IT/Electronics, EEE, Circuital) & BCA
Batch	2024
Expected Salary	3 LPA & 15k for 3 months stipend amount

Qualification:

Graduates BSc (CS/IT/Electronics, EEE, Circuital) & BCA

Skills Required

Excellent verbal and written communication in English is must.
Should have basic knowledge of ITIL process and international Client
handling over the phone and email.
Meet established service level metricsfor call response, technical
support, and customer service.
Provide Help Desk Support for End users and Level 1/2 support of IT
Infrastructure and Applications
Log Incidents/call tickets into Ticketing tool, monitor incoming customer
ticket queues for assignment, follow-up, and resolution.
Followand complete IT Service desk opening and closing checklists.
Research and update knowledge base for solutions that can be used to
provide first call or contact resolution.
Perform installation/troubleshooting/configuring of MS outlook Client,
MS Office, Applications software, Antivirus Software, Internet explorer
and basic network troubleshooting.
Use remote tools such as Remote Desktop support, Dame Ware/Bomgar,
Team viewer etc. (It’s optional) to troubleshoot and resolve end-users
laptops, desktops.
Provide follow-up service to End-users to ensure that service provided by
Help Desk has addressed their needs in a timely and efficient manner.
Candidates should be open to work in 24*7 shifts environment

Service Agreement

2yrs – 2 Lakhs

Apply Now: Click Here

Disclaimer

Please note that the information provided above is based on the available details that was given in the actual Hexaware careers page website. For updated and latest information we will suggest you to visit the official Hexaware hiring site.