Ciena Internship 2023: For Freshers, New Grads and Experienced

Ciena Internship 2023: Technical Support Engineer Intern at Ciena. Are you looking for exciting off campus IT Jobs that suits your skills?? Then, Welcome to our website TechAtPhone we are pleased to bring to you a new job opening at Ciena. Ciena Mass hiring For Technical Support Engineer Intern Role, check the complete details below.

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PositionTechnical Support Engineer Intern
Salary40,000 per month
ExperienceFreshers / New Grads/ Experienced
Batch2024,2023,2022 and Below

Eligibility Criteria for Technical Support Engineer Intern at Ciena

To be eligible for the Ciena Internship 2023 you must have the below eligibility criteria.

  • Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university.
  • With 0-3 years related experience or equivalent combination of education and experience

Preferred Skills for Technical Support Engineer Intern at Ciena

Preferred Skills for Technical Support Engineer Intern at Ciena are as follows:

  • Must have excellent communications skill with the ability to communicate in the English language both verbal and written.
  • Excellent interpersonal skills, with the ability to communicate technical concepts to both technical and non-technical stakeholders. 
  • Availability for onsite, in-person training and mentoring for a period of approximately 6 months from start date after which a hybrid work model will be possible.
  • Customer-oriented mindset with a strong commitment to providing exceptional customer service. 
  • Ability to work independently and prioritize tasks effectively in a fast-paced environment.
  • Ability to analyze, troubleshoot and resolve problems.
  • Motivated self-starter with excellent time management skills with a willingness and ability to learn new concepts.

What is the Hiring Process for Intern at Ciena?

The Hiring Process for Intern at Ciena are as follows:

  • Resume Shortlisting.
  • Online Assessment (OA) Round of Ciena.
  • Technical Round.
  • HR Round.

Role and Responsibility of Technical Support Engineer Intern at Ciena

The day to day role of Technical Support Engineer Intern at Ciena are as follows:

  • Answer incoming calls from our global customers as well as document, validate, and capture adequate information to facilitate a technical investigation
  • Respond to customer inquiries and provide remote technical support for issues related to our network management products promptly and professionally via various communication channels (phone, email, chat).
  • Troubleshoot and resolve platform issues, performance issues, and configuration problems in a timely manner. 
  • Provide on-call duties 24×7 and/or work shifts, including public holidays and weekends when the business requires.
  • Recover information necessary to escalate reported issues to senior engineers.
  • Utilize debug tools as well as lab research to advance customers’ technical problems.
  • Provide Customer feedback to Internal teams as appropriate.

How to Apply for Technical Support Engineer Intern at Ciena?

To apply for Ciena Internship 2023 Follow the Below steps:

  • Click on the APPLY NOW button provided below, you will be redirected to the official Ciena Hiring page.
  • Click on the apply button.
  • If you’re not a registered user then create an account.
  • After registration, click on Log In and fill all of your details.
  • Submit your resume and other information.
  • Click on Apply.

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Please note that the information provided above is based on the available details that was given in the actual Ciena career page website. For updated and latest information we will suggest you to visit the official Ciena hiring site.

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Raj Verma is a passionate technologist with a background in software engineering and content creation. He leverages his experience to empower job seekers, particularly those new to the field, with the latest industry insights and resources to land their dream careers. As the founder of TechAtPhone, Raj is dedicated to fostering a thriving tech community where knowledge is shared and career aspirations are realized.