Salesforce is hiring Associate Technical Support Engineers for its Bangalore, India office through its Futureforce University Recruiting Program. This full-time opportunity is designed for fresh graduates and candidates with up to 2 years of experience who are passionate about technology, customer success, and solving real-world technical challenges.

As part of Salesforce’s Technical Support Engineering team, you’ll work with global customers, troubleshoot enterprise software issues, collaborate with engineering teams, and gain hands-on experience with cloud technologies, APIs, databases, and AI-powered development tools.

If you’re looking to begin your career with one of the world’s leading cloud software companies, this role offers an excellent platform for learning, mentorship, and long-term professional growth.

Job Overview

About the Role

As an Associate Technical Support Engineer, you’ll be responsible for helping Salesforce customers resolve technical issues and get the most value from the company’s products and services.

You’ll investigate customer-reported issues, reproduce bugs in test environments, identify configuration or integration problems, and work closely with senior engineers to resolve complex technical cases. You’ll also contribute to internal documentation and knowledge base articles that help improve the overall customer support experience.

This role is ideal for candidates who enjoy troubleshooting, continuous learning, and working in a collaborative, fast-paced technical environment.

Key Responsibilities

Your responsibilities will include:

• Respond to customer support cases submitted through Salesforce support channels.
• Diagnose and troubleshoot software issues, configuration errors, and integration failures.
• Investigate product bugs and reproduce reported issues in testing environments.
• Escalate complex technical problems to engineering teams when necessary.
• Prepare clear and detailed bug reports for product engineering teams.
• Document troubleshooting steps and contribute to internal knowledge base articles.
• Collaborate with senior technical support engineers to resolve customer issues.
• Deliver an excellent customer experience while maintaining high service quality standards.
• Continuously learn new technologies and Salesforce products.
• Utilize modern AI-powered productivity tools where appropriate to improve troubleshooting efficiency.

Eligibility Criteria

Candidates should have one of the following qualifications:

• B.E.
• B.Tech
• MCA
• Equivalent technical qualification or relevant practical experience

Experience Required: 0–2 years

This role is suitable for fresh graduates as well as early-career professionals with experience supporting enterprise software or cloud applications.

Required Skills

Successful candidates should possess:

• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to quickly learn new technologies and software products.
• Customer-focused mindset with strong technical troubleshooting skills.
• Ability to work effectively in fast-paced environments.
• Strong understanding of computer science fundamentals.
• Ability to handle ambiguous technical problems with logical thinking.

Preferred Technical Skills

Candidates with experience in the following areas will have an advantage:

• Java
• Python
• C++
• Bash scripting
• HTML
• CSS
• JavaScript
• React
• Angular
• Vue.js
• REST APIs
• HTTP
• DNS
• SQL and databases
• Cloud technologies
• Object-Oriented Programming (OOP)
• Data Structures and Algorithms

Knowledge of Salesforce ecosystem products such as Data Integration, Data Quality, Enterprise Data Catalog, Master Data Management (MDM), Cloud Application Integration, or Information Lifecycle Management solutions is an added advantage but not mandatory.

AI & Modern Development Tools (Preferred)

Salesforce values engineers who are comfortable working alongside AI-assisted development tools.

Experience with the following technologies is considered beneficial:

• GitHub Copilot
• Cursor
• Claude Code
• Gemini
• AI coding assistants
• Agentic AI frameworks
• Large Language Models (LLMs)

Candidates who understand how to effectively review, validate, and improve AI-generated code will stand out during the hiring process.

Why Join Salesforce?

Salesforce is consistently recognized as one of the world’s best workplaces and continues to lead innovation in AI-powered customer relationship management (CRM).

As part of the Futureforce University Recruiting Program, you’ll receive:

• Hands-on experience working on real customer issues.
• Mentorship from experienced engineers.
• Structured learning and technical development programs.
• Career growth opportunities within Salesforce.
• Exposure to enterprise cloud technologies.
• Collaboration with global engineering teams.
• Flexible work environment.
• Opportunity to work with cutting-edge AI technologies.

About Salesforce

Salesforce is a global leader in cloud-based Customer Relationship Management (CRM) software and AI-powered business solutions. Its products help organizations manage customer relationships, automate business processes, analyze data, and deliver personalized customer experiences.

With the introduction of Agentforce and AI-powered enterprise solutions, Salesforce continues to shape the future of intelligent business applications while serving customers across virtually every industry worldwide.

The company is known for its strong culture of innovation, diversity, inclusion, and continuous learning.

How to Apply

Interested candidates should submit their applications before July 14, 2026 through the official Salesforce Careers portal.

As applications are reviewed on a rolling basis, early applications are strongly recommended.

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Frequently Asked Questions

Is this Salesforce role suitable for freshers?

Yes. The position is specifically designed for fresh graduates and candidates with up to two years of professional experience through Salesforce’s Futureforce University Recruiting Program.

What qualifications are required?

Applicants should hold a B.E., B.Tech, MCA, or an equivalent technical qualification.

Which programming languages should candidates know?

Knowledge of Java, Python, C++, Bash scripting, or similar programming languages is beneficial. Familiarity with web technologies such as HTML, CSS, and JavaScript is also an advantage.

Is prior Salesforce experience mandatory?

No. Previous Salesforce experience is not required. However, familiarity with Salesforce products or enterprise cloud technologies can strengthen your application.

Will I work with AI technologies?

Yes. The role encourages exposure to AI-powered coding assistants and modern development tools such as GitHub Copilot, Gemini, Cursor, Claude Code, and other AI-assisted engineering platforms.

What career opportunities are available after this role?

Successful candidates can progress into Technical Support Engineer, Software Engineer, Customer Success Engineer, Cloud Support Engineer, Solution Engineer, or other technical roles within Salesforce.

Company: Salesforce

Job Role: Associate Technical Support Engineer

Location: Bangalore, India

Experience: 0–2 Years

Employment Type: Full-Time

Application Deadline: July 14, 2026