Zoho Corporation is hiring freshers, new graduates and experienced candidates to join their dynamic team as Technical Support Engineer. Check the complete job description and the required skill sets below.
Zoho Hiring Details
| Job Title | Technical Support Engineer |
| Experience | Fresher, New Grads, Experienced |
| Qualification | Bachelor’s or Master’s Degree |
| Job Location | Across India |
| Expected Salary | 3.5 LPA |
| Official Website | Zoho |
Job Overview
As a Technical Support Engineer at Zoho, you will provide technical support to various customers through voice, email, and chat. You’ll also conduct online demos and customer training, gather and analyze requirements, and respond to requests.
The primary focus of this role is to create and use automated technology to analyze and resolve the issues faced by customers. Technical Support Engineers also act as a primary point of contact for customers, and provide advice and assistance to internal developers on escalated issues.
Job Description
- Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
- Build a rapport with customers with clear and confident communication.
- Focus on customer satisfaction and first-time-resolution.
- Engage with the technical team to provide faster resolutions to technical issues.
- Work closely with the technical content team to identify gaps in the help module.
- Should be willing to work night shifts.
Please note that we have requirements for this role in Chennai, Salem, Coimbatore, Tirunelveli, and Madurai.
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Disclaimer
Please note that the information provided above is based on the available details that was given in the actual Zoho Corporation careers page website. For updated and latest information we will suggest you to visit the official Zoho Corporation hiring site.
